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Participate in product development by modifying and improving products functionality through feedbeck from clients needs.
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Answer customer support phone calls and emails in reference to the use of our controllers and their control systems network management systems.
– Using appropriate tools to provide customers support in a timely fashion.
– Keep internal notes and CRM (client relation management)updated following all email and phone interactions.
– Keep up to date with new technologies, development roadmap and products in fields related to the product line.
– Encouraged to that the initiative to improve available tools and internal processes used in the technical support department.
– Suggest improvement to products and changes to developers according to the company’s change management procedures and policies.
– Provide training and support to less experienced technical agents and complex cases.
Pour postuler à cette offre d’emploi veuillez visiter www.kovasys.com.