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Participate in product development by modifying and improving products functionality through feedbeck from clients needs.

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Answer customer support phone calls and emails in reference to the use of our controllers and their control systems network management systems.

– Using appropriate tools to provide customers support in a timely fashion.

– Keep internal notes and CRM (client relation management)updated following all email and phone interactions.

– Keep up to date with new technologies, development roadmap and products in fields related to the product line.

– Encouraged to that the initiative to improve available tools and internal processes used in the technical support department.

– Suggest improvement to products and changes to developers according to the company’s change management procedures and policies.

– Provide training and support to less experienced technical agents and complex cases.