You will be responsible for maintaining all telephony systems at a 24/7 call centre using Cisco IPCC Enterprise environment.

Requirements:

2 – 3 years experience in a VoIP support role.

2 – 3 years supporting a call center in a multi-site environment.

Solid understanding of:

– Cisco Call manager

– IPCC

– Telephony integration of call centre scheduling and quality applications

– Data networking technologies, e.g. Power-over-Ethernet, TCP/IP.

– Very familiar with back-end Cisco VoIP hardware, software, and handsets.

– CCNA or higher certification an asset.