Required skills



Proven experience working with SQL, JS and .NET


Proven experience installing, maintaining and supporting end-user software applications.


Proven experience troubleshooting end-user software applications onsite and remote.


Experience working with Crystal reports and SQL reporting tool


Experience developing connectors/plugins for third party software.


Experience reading DB performance metrics and writing custom reports


Experience integrating third party application.


Experience writing and maintaining custom functions and SP in SQL 2008.


Experience working with dll files, ActiveX and flash components and WS.


Knowledge of WFM packages (IEX, Pipkins, BluePumpkin etc.)


Knowledge of QA applications (Nice-Verint etc.)


Bilingual English & French


Assets



Experience in development.


Experience in L3 support.


Experience working with telephony IVRs


Experience testing third party products / integrations


Experience doing remote and onsite support


Experience working with Call Centers


Familiar with Cloud Base solutions


Portuguese speaking


Spanish speaking


Location Montreal, Canada


Willing to travel


Personal Soft Assets



Quick learner


Highly flexible and adaptable personality


Able to participate and contribute to a dynamic team


Able to interact with customers and discuss their current and future needs


Works well both individually and as a member of a team


Strong communication skills both written and spoken


Organized and committed


Educations



Technical or University degree + minimum 3 years work experience on all required skills

Source: Kovasys Jobs