Required skills

Proven experience working with SQL, JS and .NET

Proven experience installing, maintaining and supporting end-user software applications.

Proven experience troubleshooting end-user software applications onsite and remote.

Experience working with Crystal reports and SQL reporting tool

Experience developing connectors/plugins for third party software.

Experience reading DB performance metrics and writing custom reports

Experience integrating third party application.

Experience writing and maintaining custom functions and SP in SQL 2008.

Experience working with dll files, ActiveX and flash components and WS.

Knowledge of WFM packages (IEX, Pipkins, BluePumpkin etc.)

Knowledge of QA applications (Nice-Verint etc.)

Bilingual English & French


Experience in development.

Experience in L3 support.

Experience working with telephony IVRs

Experience testing third party products / integrations

Experience doing remote and onsite support

Experience working with Call Centers

Familiar with Cloud Base solutions

Portuguese speaking

Spanish speaking

Location Montreal, Canada

Willing to travel

Personal Soft Assets

Quick learner

Highly flexible and adaptable personality

Able to participate and contribute to a dynamic team

Able to interact with customers and discuss their current and future needs

Works well both individually and as a member of a team

Strong communication skills both written and spoken

Organized and committed


Technical or University degree + minimum 3 years work experience on all required skills

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