The Technical Analyst reports to the IT Director for e-commerce and store systems, working closely with the Project Manager, E-Commerce and Multi-channel.

RESPONSIBILITIES:

– Technical support of e-commerce, point-of-sale and multichannel systems. Analyse the more complex technical issues to determine root cause and recommend solutions and escalation path with 3rd party vendors.

– Monitor site performance criteria, proactively identify problem areas, and recommend measures for improvement.

– Monitor data integrity of interfaces, automate and optimize integration tasks.

– Administer activities associated with technology and infrastructure upgrades and deployments.

– Participate in the quality review of technical and integration specifications and make recommendations as required.

– Maintain network and infrastructure documents and diagrams.

– Assess technical feasibility of implementations of new modules or 3rd party applications

– Assess architecture recommendations including: application interfaces, master data management, choice of infrastructure technology.

– Review functional specifications and identify technological solutions to improve the business process and cross-channel integration

– Provide ad hoc data extractions to support defect resolution, application tuning or integration improvements

– Level 2 support rotation for e-commerce and multi-channel applications

KEY REQUIREMENTS

– College or Bachelor’s degree in an IT-related field (Computer Science, E-commerce, etc.)

– 2-3 years of experience in technical support (Level 2 or higher).

– Advanced analytical and problem-solving skills.

– Ability to communicate technical, functional and business concepts.

– Experience in hardware and network technology for e-commerce.

– Ability to present and communicate effectively with technical and business resources

– Software and database design experience an asset.

– Autonomous, with a strong sense of initiative and responsibility.

– Bilingual, French and English