Participate in product development by modifying and improving products functionality through feedbeck from clients needs.
Answer customer support phone calls and emails in reference to the use of our controllers and their control systems network management systems.
– Using appropriate tools to provide customers support in a timely fashion.
– Keep internal notes and CRM (client relation management)updated following all email and phone interactions.
– Keep up to date with new technologies, development roadmap and products in fields related to the product line.
– Encouraged to that the initiative to improve available tools and internal processes used in the technical support department.
– Suggest improvement to products and changes to developers according to the company’s change management procedures and policies.
– Provide training and support to less experienced technical agents and complex cases.