Provide IT
support to end-users in an effective and timely manner across various
locations ;

Respond to
IT support calls, emails, service tickets that include; desktop/laptop
problems, printer problems, network issues and IT equipment setup at
various locations ;

Resolve
technical problems with Local Area Networks (LAN), Wireless Networks, and
Virtual Private Networks ;

Administer
Google Apps for business account and other 3rd party cloud applications.

Windows 7, 10, Mac OS X, Google
Suite ;

Mac and PC hardware, Printers,
scanners, computer peripherals ;

Experience working in a
Windows/Mac environment ;

Mobile devices (iOS, Android) ;

Client PC connectivity –
ethernet, TCP/IP and VPN

Bilingual French
/ English.