We are looking for an experienced and organized certified Avaya technologist who can perform all phases of IP Office pre-cut/post-cut installations. Furthermore, the candidate must possess prior experience in Moves/Adds/Changes on Avaya IP Office systems with little or no technical assistance. Must have practical understanding of basic IP Office system, One-X portal , Voicemail pro & IP Office mobility solutions.
Responsibilities
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Perform local and remote software changes and repair procedures using appropriate technical documentation.
Perform local and remote software changes and repair procedures using appropriate technical documentation.
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Perform station routing, troubleshooting, testing, repair and preventative maintenance of system/station equipment.
Perform station routing, troubleshooting, testing, repair and preventative maintenance of system/station equipment.
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Remote web training to clients on existing or new products.
Remote web training to clients on existing or new products.
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Stage, program and implement systems and applications from scratch.
Stage, program and implement systems and applications from scratch.
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Monitor WAN/LAN networks to identify and correct issues as they arise on a converged voice/data system.
Monitor WAN/LAN networks to identify and correct issues as they arise on a converged voice/data system.
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Responsible to efficiently close service orders based on our service commitment.
Responsible to efficiently close service orders based on our service commitment.
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Will be needed on the road to move telephone systems as well as diagnosis complex issues.
Will be needed on the road to move telephone systems as well as diagnosis complex issues.
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Document equipment and software configurations.
Document equipment and software configurations.
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Analyzes the needs of clients and recommend solutions to the hardware and/or software.
Analyzes the needs of clients and recommend solutions to the hardware and/or software.
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Coordinate upgrades with clients for hardware and/or software.
Coordinate upgrades with clients for hardware and/or software.
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Diagnosis sufficiently with clients and/or manufacture to provide timely identification of customer issues.
Diagnosis sufficiently with clients and/or manufacture to provide timely identification of customer issues.
Candidates must be skilled in:
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Constructively work under stress and pressure when faced with high workloads and deadlines.
Constructively work under stress and pressure when faced with high workloads and deadlines.
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Adapt to shifting priorities, multiple demands, ambiguity, and rapid change.
Adapt to shifting priorities, multiple demands, ambiguity, and rapid change.
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Convey information clearly and effectively through both formal and informal documents.
Convey information clearly and effectively through both formal and informal documents.
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Build solid and effective working relationships with others, especially with dispatcher and customers.
Build solid and effective working relationships with others, especially with dispatcher and customers.
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Promote team cohesiveness, cooperation and effectiveness.
Promote team cohesiveness, cooperation and effectiveness.
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Ability to work efficiently and productively without direction or guidance.
Ability to work efficiently and productively without direction or guidance.
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Capable of exercising independent judgment.
Capable of exercising independent judgment.
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Ability to handle extremely confidential information in a professional manner.
Ability to handle extremely confidential information in a professional manner.
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Attention to detail
Attention to detail
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Organizational skills and time management to prioritize workload, handle multiple tasks and meet deadlines.
Organizational skills and time management to prioritize workload, handle multiple tasks and meet deadlines.
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Work well with all levels of management and associates.
Work well with all levels of management and associates.
Pre-Requisite Qualifications:
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3-5 years of telephone/PBX and computer hardware/software installation, MAC, convergence, service experience.
3-5 years of telephone/PBX and computer hardware/software installation, MAC, convergence, service experience.
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Must have several field experience installing IP based IP Office systems.
Must have several field experience installing IP based IP Office systems.
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Must have working knowledge of data & Qos networking.
Must have working knowledge of data & Qos networking.
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Avaya IP Office experience and certifications such as, APDS (Design) and APSS (Support).
Avaya IP Office experience and certifications such as, APDS (Design) and APSS (Support).
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Relevant voice/data network and support technology and protocols at an advanced level (e.g., TDM, TCP/IP, IPX/SPX, Netbios, Netbui, ICMP, SMTP, SNMP, subnetting).
Relevant voice/data network and support technology and protocols at an advanced level (e.g., TDM, TCP/IP, IPX/SPX, Netbios, Netbui, ICMP, SMTP, SNMP, subnetting).
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Voice/data, Lan/Wan environments with a working knowledge of Centrex, PRI, Internet, T-1, ISDN, DSL, VoIP, FR, MPLS, and ATM.
Voice/data, Lan/Wan environments with a working knowledge of Centrex, PRI, Internet, T-1, ISDN, DSL, VoIP, FR, MPLS, and ATM.
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Relevant hardware (e.g., routers, switches, PC’s & servers), printers, and other various peripheral devices.
Relevant hardware (e.g., routers, switches, PC’s & servers), printers, and other various peripheral devices.
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Strong bilingual communication skills, both verbally and written, with a high level of confidence.
Strong bilingual communication skills, both verbally and written, with a high level of confidence.
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Flexible hours, some overtime may be required.
Flexible hours, some overtime may be required.
To apply for this job email your details to alex@kovasys.com
