You will be responsible for maintaining all telephony systems at a 24/7 call centre using Cisco IPCC Enterprise environment.


2 – 3 years experience in a VoIP support role.
2 – 3 years supporting a call center in a multi-site environment.

Solid understanding of:

– Cisco Call manager
– Telephony integration of call centre scheduling and quality applications
– Data networking technologies, e.g. Power-over-Ethernet, TCP/IP.
– Very familiar with back-end Cisco VoIP hardware, software, and handsets.

– CCNA or higher certification an asset.

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