You will be responsible for maintaining all telephony systems at a 24/7 call centre using Cisco IPCC Enterprise environment.
2 – 3 years experience in a VoIP support role.
2 – 3 years supporting a call center in a multi-site environment.
Solid understanding of:
– Cisco Call manager
– Telephony integration of call centre scheduling and quality applications
– Data networking technologies, e.g. Power-over-Ethernet, TCP/IP.
– Very familiar with back-end Cisco VoIP hardware, software, and handsets.
– CCNA or higher certification an asset.