The solutions specialist delivers remote software support via email, phone, and web primarily to technical staff of our clients customers. The software support specialist researches and troubleshoots customer reported issues and follows up with solutions. The software support specialist works within a team environment. The hours of operation are from 8:30 AM – 5:00 PM Eastern Time, Monday to Friday.
– Post-secondary education in Information Technology or related discipline, or a minimum of 2 years of related work experience
– Strong interpersonal and communication skills
– Experience writing SQL queries