Responsibilities

– Act as a go-to person for field personnel needing industry knowledge and technical support.

– Develop and deliver customized demonstrations, by phone and face-to-face, as needed.

– Complete RFP/RFIs and SOWs independently and by coordinating the contributions of other key players in the field and product organizations.

– Plan and deliver customer engagements on time and within budget.

– Manage customer issues pre- and post-sales through successful completion and within the agreed service levels.

Experience & Qualifications

– 3-5 years of experience in Customer Support, Sales Engineer, or Technical Account Manager

– Experience with pre/post sales;

– Experience working with node.js, Javascript, AWS, and EC2

– Experience with writing shell scripts

– Experience deploying enterprise solutions

– Articulate and good communication skills.

– Computer Science background preferred