Responsibilities


– Act as a go-to person for field personnel needing industry knowledge and technical support.


– Develop and deliver customized demonstrations, by phone and face-to-face, as needed.


– Complete RFP/RFIs and SOWs independently and by coordinating the contributions of other key players in the field and product organizations.


– Plan and deliver customer engagements on time and within budget.


– Manage customer issues pre- and post-sales through successful completion and within the agreed service levels.


Experience & Qualifications


– 3-5 years of experience in Customer Support, Sales Engineer, or Technical Account Manager


– Experience with pre/post sales;


– Experience working with node.js, Javascript, AWS, and EC2


– Experience with writing shell scripts


– Experience deploying enterprise solutions


– Articulate and good communication skills.


– Computer Science background preferred

Source: Kovasys Jobs